Privacy Policy for Torenalyvia
Your privacy is important and protected with us
Introduction and commitment
At Torenalyvia, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information whenever you interact with our website or services.
By using our website, you agree to this Privacy Policy. We want you to understand how your information is processed and your rights regarding that information under South African law and relevant global regulations.
Data we collect
We collect data directly from you and through automated technologies to help operate our website and improve services.
Direct information you provide
- Your name and contact details during form submission
- Project information or messages you send
- Feedback and support requests you submit
- Preferences you share in communications
- Information you include in survey responses
Automatic data collection
- Device type and browser information for technical analytics
- IP address and location estimates for security checks
- Usage patterns such as which pages you visit
- Referral sites or links that led you to us
- Cookies and similar tracking data for analytics
How your data is used
We use your data to operate the website, respond to queries, and improve our offerings. Your information also helps us understand how our services perform.
- Responding to your queries and requests
- Managing communication related to your project
- Improving site functionality and content
- Monitoring and enhancing security
- Analysing trends and user behaviour
- Complying with legal and regulatory obligations
- Sending operational notices when required
Our responsibility: We do not sell your data. Access is limited to those who need it for business operations and compliance.
Data sharing and disclosure
We may share your data with service providers or authorities if necessary to deliver our services, meet legal requirements, or ensure safety.
Third-party service providers
When we use trusted vendors, they are obliged to follow security and confidentiality standards to protect your data.
Legal requirements
We may disclose data to comply with governmental, regulatory, or legal requests.
Anonymous analytics
Information is often aggregated or anonymised so individuals are not identifiable.
Your rights and choices
You can request access, correction, or deletion of your data, or withdraw your consent where appropriate. Please contact us to exercise these rights.
- You can ask for a copy of your personal information.
- You have the right to correct inaccurate data we hold.
- You can request removal of personal details in certain cases.
- Data can be transferred to you or another provider on request.
- You may object to processing certain data uses.
- You can request restrictions on how we use your data.
To exercise your rights or ask questions, please reach out using the contact information at the end of this policy.
Keeping your data secure
We maintain security measures and audit procedures to help keep your data safe from unauthorised access, misuse, or loss.
Technical safeguards
- Encryption of data storage and transfers
- Regular vulnerability scans and systems testing
- Access controls and user authentication
- Monitored server infrastructure
Organizational practices
- Staff access only as necessary for support
- Confidentiality agreements with staff and partners
- Routine privacy training for our team
- Policies to report, assess, and address risks
Data retention
We retain your information only as long as needed for operational, legal, or regulatory reasons, or as outlined below.
- Account and contact details for service delivery
- Project and request data for work tracking
- Inquiry and communication details for support
- Billing and transaction information for records
- Marketing preferences when provided by you
We regularly review data and delete when no longer required.
International transfers
Where data moves beyond South African borders, extra measures are taken to ensure legal and safe handling.
- Review of adequacy decisions and data protection
- Standard contractual clauses when appropriate
- Limits on unnecessary international storage
- Vendor requirements for global compliance
Cookies and tracking
Cookies are used for analytics, performance, and preference purposes. Manage your preferences via our cookie policy or browser settings.
Types of cookies used
- Necessary for site function and security
- Help us improve site speed and usability
- Let us remember your preferences
- Support enhanced features on site
You can control cookies in your browser or our site settings for privacy management.
Policy updates
This policy will be updated as necessary. Significant changes will always be communicated clearly to you.
- Notice via website announcement
- Email updates when you are a registered user
- Date of latest change shown on this policy
- Easy access to policy archive on request
Continued use of our website indicates acceptance of any changes.
Contact about privacy
Reach out with any data privacy queries or requests.
Torenalyvia
Pharos House, 18 The Boulevard, Westville, Durban 3629 South Africa
Phone: +27143448382
Email: content@torenalyvia.world
Policy last updated April 11, 2026
Effective from April 11, 2026